Quick survey – tell us how we did! Dear client, Thank you very much for doing business at one of our branches. Your opinion and suggestions are very important to us so we can continuously improve the quality of the services we provide to our valued customers. By responding to this survey, you could earn yourself a $75 coupon redeemable at one of our 40 branches on your next rental. Thanks again for considering bleu Pélican. Finally, on behalf of all our franchisees, we want you to know how much we appreciate your business and are looking forward to serve you again in the future. Richard Hébert, General Manager *Required Fields Personal information *Name: *Telephone: Email: Transaction information *Rental Region: -- Select Region -- Abitibi-Témiscamingue Bas St-Laurent Centre du Québec Charlevoix Chaudière - Appalaches Estrie Gaspésie Iles de la Madeleine Lanaudière Laurentides Laval Montérégie Montréal Québec Saguenay-Lac-St-Jean *Rental Branch: -- Select Branch -- *Invoice Number: *Rental Date: *Vehicle type: Part 1 – How did you hear about bleu Pélican? Part 2 – When you made your reservation How would you rate us? (1 = unsatisfactory / 5 = very satified) N/A 1 2 3 4 5 The agent’s courtesy Quickness to get confirmation Comments: Partie 3 : Lors de la prise de possession du véhicule How would you rate us? (1 = unsatisfactory / 5 = very satified) N/A 1 2 3 4 5 The agent’s courtesy Quickness to get on the road Simplicity of the process Cleanliness of the office Cleanliness of the parking lot Cleanliness of the vehicle Valet service (if applicable) Comments: Part 4 – When you returned the vehicle How would you rate us? (1 = unsatisfactory / 5 = very satified) N/A 1 2 3 4 5 The agent’s courtesy Quickness of the procedures Simplicity of the process Cleanliness of the office Satisfaction with the vehicle Valet service (if applicable) Comments: Part 5 – Your experience with bleu Pélican How would you rate us? (1 = unsatisfactory / 5 = very satified) N/A 1 2 3 4 5 Overall, how did you find it ? Comments: Would you recommend us to friends and/or family Yes No According to you, how could we improve the quality of service we provide

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